Shipping&Warranty

Important Notice

AHA does not offer free shipping
Packages can not contain liquid and powder

The Time to Receive Your Items

There are two key factors which will affect the time you receive your items
1) Item processing time
If you only buy AHA stock, we can ship out in 3-5 working days
If your order includes AHA stock, sourcing products, or packages from your other suppliers,usually we can ship out in two weeks
2) Shipping method you choose
Your own forwarder in China 1-3 working days
DHL&TNT&UPS&Fedex: 3-7 working days
EMS: 6-10 working days
Airport to Airport: 8-10 working days
Train Shipment: 20-25 working days
Sea Shipment: 25-30 working days

Shipping Methods We Support

1) DHL, Fedex, UPS, TNT,EMS for air shipments
2) Big shipment by Air/Train/Sea
3) Customers' forwarder in China (Free for Yiwu City)

Shipping Charge

Our store shows you the approximate package weight when you place order
We can offer you the package size, wieght and 100% exact shipping charge when your shipment is ready here
(This is the reason why we write $0.01 for the shipping on our website,please understand,thanks)

Track Your Shipment

AHA sales will send you tracking number&information after we arrange the shipment out

About Import Taxes

1) You have to know about the import duty rule of your country before placing order
AHA is not responsible for customers' import duty and customs cost
AHA does not add any sales taxes or hidden charges on customers' order
2) Many countries do not charge import duties on private items, samples, and goods below a certain stated value
AHA sales can write lower value on the shipping invoice if you want to reduce the taxes

Common Problems in Shipping Process

1) During the Christmas period (December), the number of the postal parcel increases fast, which will lead to a waiting time of all the products
Please understand
2) When the parcel get to the target country's customs, they may need to contact you in certain cases to confirm shipment details
The fees caused by the procedure of the clearance should be paid by the consignee
3) The expense caused by the parcel rejection will be afforded by the consignee
4) The extra expense caused by some cases (address is not very clear or the consignee can not be contacted) should be paid by the recipient
If the parcel is destroyed by the customs, the expense is also paid by the consignee
In general,shipping problems are relatively rare. We check all orders to ensure the delivery information is sufficient for the courier

We check all orders to ensure the delivery information is sufficient for the courier,

And tracking details are given to customers so that they know when to get the delivery

For the problems happened in the process of shipping, AHA Jewelry will offer full assistance

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